27. Assume that Rolling Thunder is experiencing problems with quality control. Suddenly there are several complaints about the components. Write a report describing all of the data and reports we would need to help us resolve these problems.
Variable answer, but student responses should emphasize collecting data from across the company. Basically it would mean tracking individual components from ordering to receipt to installation. We would need to uniquely number every component and keep track of exactly which component was installed on each bicycle (and by whom and when).